Follow the steps below to allow me access to your computer to help solve your problems !
1. You may wish to print out this page
[and come back here again for step 2]
2.
Click on this link to download the
software.
3. 'Do you want to run or save this software?'
Click 'Run'
4. Click 'Run' again at the security warning
5. Grant
permission to Firewall [Possibly zonealarm ?] to allow access to Internet /
Trusted zone [tick in 'remember this setting' and 'allow'] If needed, Grant
permission again. **
6. Tell me the ID number that appears in the new
window
7. Tell me the password that appears underneath
** Certain types of firewalls,
anti-spyware and antivirus packages mistakenly identify this as a nasty. In
order to enable remote support you may well have to disable these systems for
the duration of the support session.
For your own protection please make
sure that you have enabled your built in windows firewall before disabling any
third party applications.
SECURITY
It is impossible for
anyone [including me] to take control of your computer UNLESS you actively
start the process. Once you close the session, access is terminated.
[The
session closes by default when you shut down your computer]